INFINITI Assistance

Whether it's for lost keys, an accident, a breakdown, or even just an empty tank, call our free 24/7 roadside assistance and we'll do our best to get you and your vehicle back on the road as quickly as possible.

Call INFINITI Assistance

INFINITI Roadside Assistance

Discover the PEACE OF MIND that comes with INFINITI Assistance, offering you 24/7 support with a simple, seamless service. INFINITI Assistance team is just a call away, ready to get you and your INFINITI back on the road across the Middle East.

INFINITI Assistance is available from the warranty start date and last for 5 years. INFINITI Assistance is applicable to all New INFINITI vehicles from Model Year 2025 onwards.

INFINITI Assistance Phone Numbers

Call us on our toll-free numbers

Phone 80006333

What’s Covered?

We’re here when the road takes a turn.

Towing

If on-site repairs are not possible, INFINITI Assistance will tow your vehicle to the nearest Authorized INFINITI Service Centre from the location of immobilization.

Emergency Fuel Delivery

If your vehicle runs out of fuel, you can request INFINITI Assistance to provide up to 10 liters fuel. However, INFINITI Assistance will not carry more fuel than the amount permitted in the covered territory.

Battery Jump Start

If your vehicle does not start due to a discharged battery, INFINITI Assistance will arrange for an approved technician to recharge it.

Tyre Replacement

If your vehicle has a flat tire, INFINITI Assistance will arrange for an approved technician to replace it with the spare tire.

We'll Keep You Moving

If your vehicle breaks down, either as a result of mechanical breakdown or accident, and cannot be fixed at the roadside or within the same day at the dealer, INFINITI Assistance also includes these additional services.

Frequently Asked Questions

How Long I am Eligible for INFINITI Assistance?

You are eligible for duration of 5 years from date of 1st sales (New car sales).

Is INFINITI Assistance Transferable to a New Owner?

Yes, INFINITI Assistance is fully transferable to the new owner, at any time during the 5 year period.

Do I Have to Pay for INFINITI Assistance Towing?

No, you are covered free of cost for towing your vehicle incase of accidents / breakdowns and / or any other reason where you are not able to drive your vehicle.

Am I Covered for Parts Replacement at Workshop?

No, any parts required during repair / service will be at additional cost and that has to be paid directly to INFINITI authorized dealer (unless it is covered by warranty / insurance provider).

How Long Does It Take for INFINITI Assistance to Arrive?

At INFINITI Assistance, we understand the urgency of support at the unfortunate event of vehicle breaks down. We want to reach to you at minimum time and to ensure that our highly experienced personnel will promptly arrange appropriate service provider to serve you. In meantime you will receive Live tracking to understand estimated time of arrival. There are certain circumstance which could impact reach time such traffic congestion, road closures, unfavorable weather condition etc.

Can I Cancel INFINITI Assistance?

You may choose to cancel your INFINITI Assistance at any time, however, there will be no refunds given to you after cancellation. You can cancel your assistance by visiting nearest INFINITI Authorized INFINITI dealer and ask for cancellation of INFINITI Assistance.

Are My Trailers/ Caravans Covered With INFINITI Assistance?

No, INFINITI Assistance is provided to INFINITI vehicles only. Any other moving objects attached to vehicle e.g. trailers / caravans are not covered under this program.

Can I Ask for My INFINITI Vehicle to Be Taken to a Workshop of My Choice?

INFINITI Assistance will recover your vehicle from the accident or breakdown location to the nearest INFINITI authorized service centre. If you prefer to have your vehicle delivered to an alternative INFINITI authorized service centre, a charge will be incurred, which is required to be paid before towing. Please note that we will recover your INFINITI vehicle to an authorized INFINITI service centre only.

Can I Ask INFINITI Assistance to Tow My Vehicle for Service?

Service Pick up & Drop off is only available for retail vehicles. If you are eligible for Service Pick up & Drop off, please contact INFINITI authorized service centre and book your service at least 24 Hrs in advance to avail the service.

Can I Arrange Assistance & Claim INFINITI for Re-imbursement?

No, any support required for assistance must be arranged through INFINITI Assistance, any self-arrangement is not re-imbursed.

How Can I Update My Ownership Details?

Contact INFINITI Authorized centre to update your ownership details.

Download Roadside Assistance Booklet